These Terms & Conditions (“T&Cs”) govern the provision of services by Varnfield Technology Consulting (“VTC”), an independent IT consultancy based in Queensland, Australia. By engaging VTC’s services, the Client agrees to be bound by these T&Cs.
VTC offers a range of IT consultancy services, including but not limited to:
The specific services to be provided will be detailed in a separate proposal or statement of work agreed upon by both parties.
For services provided to Telstra Channel Partners, VTC will adhere to Telstra’s compliance requirements, including governance, security, and ethical standards, as outlined in the Telstra Supplier Code of Conduct and Telstra Group Policies.
If an end customer engages Varnfield Technology Consulting (VTC) for new services after an introduction facilitated by a Telstra Channel Partner, and the engagement occurs within the active contract period of the original Telstra-managed solution, VTC commits to compensating the introducing partner with a referral fee.
The referral fee shall be calculated as 10% of the net revenue generated from the new engagement. Payment will be processed within 30 days of VTC receiving payment from the end customer.
This referral fee policy does not apply in the following circumstances:
VTC maintains Professional Indemnity and Public Liability Insurance to cover its consultancy services. Proof of insurance can be provided upon the Client’s request.
VTC reserves the right to subcontract or assign any part of the services to qualified third parties, provided that such subcontracting does not affect the quality or delivery of services to the Client.
A project or service engagement undertaken by Varnfield Technology Consulting (VTC) will be deemed complete when the following conditions are met:
All agreed-upon deliverables, as outlined in the proposal or statement of work, have been provided to the Client.
If the engagement requires acceptance testing, the Client confirms that the deliverables meet the agreed specifications, or testing has been conducted with successful results.
 Any necessary reports, network diagrams, configurations, or other required documentation have been delivered.
The Client will have a specified period from the date of delivery of final deliverables to review and raise any concerns in writing:
(a) If the Client does not provide written notice of any deficiencies within the applicable Client Review Period, the project will be deemed automatically accepted and considered complete.
(b) Any minor issues that do not materially impact functionality shall not be grounds for withholding acceptance or delaying final payment.
(a) Upon successful completion, the final invoice will be issued, and payment must be made in accordance with the agreed Payment Terms (Clause 5).
(b) The Client cannot withhold or delay payment based on subjective preferences or requested modifications beyond the agreed scope of work.
(a) Any requests for modifications, enhancements, or additional work after the project has been deemed complete will be treated as a separate engagement and will require a new scope of work with associated fees.
(b) Any changes must be documented and agreed upon in writing before work commences.
VTC is not liable for any delays or failures in performance resulting from events beyond its reasonable control, including but not limited to natural disasters, pandemics, or governmental actions.
This Agreement is governed by the laws of Queensland, Australia. Any disputes arising under or in connection with this Agreement shall first be addressed through mediation. If mediation fails, the dispute shall be resolved in the courts of Queensland.
Any amendments to these T&Cs must be in writing and signed by both parties.
These T&Cs, along with any proposals or statements of work, constitute the entire agreement between VTC and the Client, superseding all prior agreements or understandings.